Help Center

  • A word from our Founder

    Welcome to Nalora Secret!

    We are so excited that you decided to sign up for our free wholesale market.

    We created Nalora Secret because we believe wholesale should be fun and hassle-free.

    If you’re an emerging retailer looking to grow your business, or searching for the perfect set of products to stock your store with, we hope to can help you.

    Our purpose is to make finding awesome new product lines for your store a breeze! Try some of the wonderful items being sold on Nalora Secret.
    Please read through our help center and don't hesitate to reach out to our stellar support team if you have any questions!

    Alessandro del Grippo

    Founder

  • How do I start buying on Nalora Secret?

    By Signing Up for Free you will unlock wholesale prices and you can start buying right away.

    Sign Up for Free 
  • How do I sign up?

    Thank you so much for your interest in joining Nalora Secret!
    To sign up, please create an account pressing the followin button
    " Create an Account "

    Please be prepared to share the following information:

    First and Last Name
    Email Address

    Thank you for being thorough!

    Have questions? Feel free to contact us by clicking here.

    Create an Account 
  • What if I don’t have a brick & mortar store?

    Nalora Secret supports any type of retailer ( online-only, pop-ups, stalls, booths, boutiques, and other types of businesses.
    Have questions? Feel free to reach out by clicking "Contact Us" below!

    Contact Us 
  • Where is Nalora Secret available?

    United States (including Puerto Rico, Guam and the Virgin Islands).

    Unfortunately, we’re unable to fulfill orders outside of these approved locations, but we're continuously working to bring our wholesale marketplace to more locations.

    We look forward to continuing to build our global Nalora Secret community!

  • Does Nalora Secret offer drop shipping?

    At this time, Nalora Secret support drop shipping partially.

    This means we can ship directly to your customers, but we are unable to offer custom invoices and labels or 100% guarantee that our name or manufacturer's name is not on the shipping documents.

    We're sorry for the inconvenience this may cause, but greatly appreciate your patience while we continue to improve our service offerings to all of our customers.

  • What are order minimums?

    We don't have minimum order. You can shop one item at a time and be sure our products are attractive in your store before placing large orders.

  • How long will it take for my order to ship?

    Delivery Time:  5 - 10  Business Days

  • How do I pay for orders?

    On Nalora Secret, you can pay by Pre-paid card, Paypal, Credit card, Debit card, Apple Pay, GPay or Shop Pay !

  • What’s the status of my order?

    A tracking link is provided in your shipping confirmation email. Alternatively you can log in and select the order and you will see the tracking link in the products tab.

    Log in and see your order status 
  • How do I report damaged or missing items?

    All damaged or missing item reports must be submitted within 5 days after the order is delivered. Once reported, we will contact you for a refund or resend the missing items.

    How to report an issue

    Send us a message reporting your first and last name used in the order, the order number and the missing items. We will get back to you as soon as possible.

    Report an issue 
  • How do I submit a return? How do returns work?

    Read the guide 
  • Where can I find my order number?

    When you place an order, you will see your order number shown on your Orders History page, as well as on the order confirmation email you receive. This number is generated for the purpose of your own personal tracking and reference of the order.

    To see your order number follow these steps:

    1. Click on " See my order number " below.
    2.On the next screen type your email and password that you used to create your account and press " Sign In ".
    3.On the next screen you will be able to see your orders number on the left.

    See my order number 
  • How do I change my shipping address?

    You are able to manage your shipping addresses from your "Account details" tab in your Account section.

    To do it, follow these steps:
    1. Click on " Change my shipping address " below.
    2. On the next screen type your email and password that you used to create your account and press " Sign In ".
    3. On the next screen click on " View adresses " on the right.
    4. On the next screen you will be able to add, edit or delete your shipping addresses.

    Change my shipping address 
  • Can I change my address after order shipped?

    No, after an order has shipped we are not able to change the shipping address for this order.

  • Questions about an item

    Have questions regarding a specific item or product details? We encourage you to reach out us directly using Chat or the Contact Form by clicking below.

    Ask 
  • Can I use product images from Nalora Secret?

    Yes! You are authorized to use product photos from Nalora Secret for your website, boutique, social media, ets., as long as they are for resale purposes only.

  • Navigating my orders

    For navigate your orders follow these steps:

    1. Press the following " See my Orders "
    2.On the next screen type your email and password that you used to create your account and press " Sign In ".
    3.On the next screen you will be able to see your orders history.

    See my Orders 
  • Resetting my password

    If you would like to reset your password, please follow the steps below:

    1.Press the following button "reset my password".

    2.Type your login email address and press submit


    This will send an automated email to your login email address to help you reset your password.

    Reset my password 
  • Are my payments and information secure?

    At Nalora Secret, we take your security very seriously and it is our top priority to protect your information. Nalora utilizes a variety of safety features to process payments and ensure the protection of our customers.

    We use the third-party payment processors Paypal and Stripe to house all of our customer's payment card information. We do not hold any payment information on Nalora Secret servers, as they are stored securely with these processors. As a result, this sensitive information is encrypted on our site, so that we only have access to the last few digits of your card information. These processors are also used by some of the world's largest companies including Salesforce, Shopify, and Amazon.

    In order to protect your information online, please read the internet security tips below.

    Internet security tips

    We know that you try to protect yourself from fraud on the internet. Phishing is the term used for internet theft scams involving phony websites, emails or other messages, allowing the attacker can gain access to your account and sensitive information.

    The following information will help you identify and avoid internet scams and phishing attempts:

    Know the warning signs

    Understanding the warning signs will help you protect yourself against phishing. Keep an eye out for these signs when reading messages and reviewing websites:

    Overly general language: Although phishing can be well researched and tailored to you and your business, general language is a hallmark of phishing scams. Be wary of messages that seem to come from an organization you trust but that open with vague statements.

    Make sure your connection to a website uses https://: When you connect to any website where you could be asked to enter a username and password or other sensitive data, check that a lock icon appears beside the URL in your browser.

    URL's that don't look quite right: Phishing attempts can include URLs that appear legitimate if you don't look too closely. Many phishing attempts use URLs that have been deliberately chosen to resemble a URL that you're already familiar with. For example:Legitimate URL: example-wholesale.com/apparel/topsPhony URL: example-wholesale.com-apparel.net/tops

    Business messages from personal accounts: Attackers can gather enough information from your online presence to create a message that could plausibly come from a real contact.

    Misspellings, poor grammar, and style variations: Criminals don't take content style guides as seriously as professional web content writers. As well as typos and grammar errors, variations in the following categories within a single page can show that a website is fraudulent.

    Alarmist or overexcited tone: Watch for time-sensitive requests that try to scare you into acting without thinking.

    Open only attachments or links you expect: Don’t interact with attachments, links, or forms unless you are expecting them and know what they contain. Not only can they redirect you to a malicious site designed to steal your information, but they can also infect your device with malware.

    Be careful with public wi-fi: Public wi-fi is convenient when you're on the go, but it provides many different ways for criminals to gain access to your information. You can reduce your risks by taking steps to protect yourself and your data by:Verifying hotspot names:

    Before connecting, make sure that the hotspot you plan to use is legitimate. If you can't see the hotspot name posted in an obvious place, then ask an employee.

    Disable access points to your device:Public wi-fi networks are much less secure than private networks like the one at your home or office. Protect yourself by turning off file sharing within your network and enabling your firewall before connecting. Even with these precautions, it's still not a good idea to send or receive any sensitive content using a public wi-fi network.

  • Importing duties & taxes

    Orders coming from an overseas location could require customs clearance.
    We will provide the appropriate documentation on the shipment and we will cover the duties & taxes costs. You will not be charged any cost.

  • How will I pay VAT or any taxes on my orders?

    When you place an order in Nalora Secret, you are doing an international purchase, therefore VAT does not apply to these transactions.

    For any our products VAT will not be charged at checkout.

    For more information on VAT implications for your business consult your tax advisor.

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